Residential Delivery Division

Wow customers with high-quality residential shipping

Whether you’re offering e-Commerce goods or home deliveries of store-bought items (or both!), expert residential delivery experiences are crucial to customer satisfaction. And as fast, affordable direct shipping becomes a basic consumer expectation, the need for reliable U.S. delivery services is only increasing.

That’s why so many brands are choosing to team up with home delivery logistics professionals, like AIT.

Enjoy 24/7 customer service from a dedicated home delivery logistics team

Take advantage of decades of experience

With a 40-year background in U.S. delivery services, AIT’s residential delivery division manages challenging direct-to-consumer and B2B shipments on behalf of retailers of all sizes, all around the world.

In addition to servicing all U.S. zip codes, our dedicated home delivery logistics team provides time-tested shipping expertise across nearly every distribution channel and facet of the retail industry, from consumer to B2B retail logistics, including the hospitality and medical sectors.

Home Delivery Credentials

  • Consumer electronics
  • Health and fitness
  • Sporting goods
  • Home décor
  • Furniture
  • Major appliances

Specialized B2B Logistics Services

Distribution Channels

Trust our commitment to partnership, customer service

AIT helps our clients do more than deliver great customer experiences, we partner with you to make sure your home delivery logistics plans are tuned to help you achieve your ultimate business goals.

Our dedicated residential shipping team will provide your organization with intensive, structured onboarding, defined metrics and goals, consistent communication, document management services and much more:

  • 24/7 support for you and your customers
  • Live bilingual online chat, SMS support
  • Customizable standard operating procedures
  • Weekly co-management touchpoints

In the Spotlight: AIT Mattress Delivery
You spend a third of your life on your mattress. So, AIT understands these shipments demand secure, high-quality delivery. That’s why one of the world’s best-known shopping networks featured our specialty services. Watch the clip below to see our residential delivery process in action.

Count on best-in-class technology

AIT’s portfolio of innovative logistics technologies all work together to help make sure each of your residential shipping experiences are flawless.

Our logistics experts work hand-in-hand with AIT’s dedicated IT team to create streamlined processes customized to meet your specific needs, featuring:

  • Dedicated electronic data integration support
  • Online access to scanned document and images
  • Electronic proof of delivery
  • SMS/text support option
  • Real-time shipment visibility dashboard
  • Customizable email alerts tied to shipment milestones
  • Automatic data integration with partners, payment agencies and suppliers

Work with our residential delivery division

Looking to level up your home delivery logistics to improve customer experience? Partner with AIT to add AIT’s logistics expertise and world-class solutions to your residential shipments.

To learn more about how we can help you boost customer satisfaction and reach your goals, contact an AIT representative today.

AIT has a robust global logistics network, with more than 60 offices worldwide.

See our Global Network