White Glove Shipping 101: Set Your Delivery Experience Apart with White Glove Services
First, what is white glove delivery?
White glove shipping goes beyond curbside delivery to put customers at complete ease with valued-added services like in-room assembly, post-delivery clean up and even reverse logistics options (removal of an old refrigerator after a new one is delivered, for example).
Alongside the rapid rise of e-commerce, demand for full-service shipping options has increased as well—as a way for retailers to set themselves apart from hordes of competition, and also make an investment in customer experience.
While some retailers are gravitating toward this option for high-end items, like jewelry, designer clothes and even cars, oversized items are an increasingly popular choice as well, for both B2C and B2B businesses.
Indeed, U.S. e-commerce furniture and appliance revenue was $55.2 billion in 2021 and experts project that number will grow to $61.2 billion by 2025.
Parcel carriers like FedEx, UPS and the U.S. Postal Service are not well-equipped to handle the growing trend of furniture and appliance e-commerce sales—especially "non-conveyable" (i.e., big and bulky) shipments that require manual handling. Also, the majority of e-commerce shoppers worldwide are making purchases from overseas vendors.
That's why, for many shippers, transportation logistics partners come into play.
And when you partner with AIT, you're always in-the-loop with shipment alerts and a team of customer service agents available any time, any day.
Our full range of white glove shipping options include:
- Installation and de-installation
- Reverse logistics
- Distribution management
- Room-of-choice delivery
- Debris removal
- Return management
- Dedicated, 24/7 customer service with live chat option
- Online delivery scheduling, tracking
- Email, SMS alerts
- Shipment tracking