Grow Customer Loyalty with Superior Residential Delivery Experiences

Following restrictions we put in place in March 2020 to ensure the safety of our customers, teammates, partners and communities, AIT reinstated white glove and room-of-choice residential services to more than 29,000 zip codes in 101 markets on June 1, 2020. Learn more.

 

As e-Commerce continues to expand its share of retail sales, consumer expectations for seamless front-door delivery are on the rise. And as those expectations increase, so too does the need for high-quality home delivery services.

AIT offers fast and reliable home delivery services for any company shipping goods directly to consumers. Whether your customers ordered a tablet or a big ticket home delivery order, like a major appliance or exercise equipment, our teams have the cross-vertical experience to make sure your shipments arrive on time and as expected.

Our end-to-end shipping services allow us to give businesses and their customers what they want, when they want it. Robust services and technology solutions support our omnichannel fulfillment model, resulting in exceptional customer experiences that inspire brand loyalty.

Get results from AIT’s expert home delivery services

AIT offers high-quality residential delivery services in all U.S. zip codes across multiple service levels, from basic to concierge-level white glove packages. Between our easy online scheduling, store-to-customer and customized assembly solutions, and expert delivery network, we make it easy to please your customers with fast, secure shipping.

We also provide an array of value-added services to complement our home delivery options, including inventory management, reverse logistics and standard operating procedure development and management.

Customizable Service Levels

Basic
Delivery outside the ground-floor entrance

Threshold
Delivery across the first ground-floor threshold

Room of Choice
Delivery to consumers preferred residential space, including one flight of stairs

White Glove
Unpacking, debris removal

White Glove Ultimate
Unpacking, assembly or set up, debris removal

Deliver clear home delivery communication

We built out our residential delivery services with consumers in mind. That’s why our clients enjoy modern, customer-pleasing features like online delivery scheduling and a system for customizable email, text and SMS notification.

Not only do our systems allow you to send shipment status updates at the touch of a button, your customers can also schedule appointments via text, too.

Tools like these give consumers not only more visibility into their shipments, they provide a feeling of empowerment—that leads to enhanced communication, higher satisfaction, long-term brand loyalty and, ultimately, a better bottom line for your business.

Included Consumer Communications

  • Online scheduling with click-to-chat option
  • Email alerts
  • Shipment tracking
  • MyAIT customer portal
  • IntelleCall outbound automated phone system
  • Bi-lingual live chat
  • Postcard notification
  • SMS/text notification

Delight customers with automated phone calls, texts

With AIT’s SMS notification system, your customers can text to track residential delivery shipments on the go and receive milestone updates right on their mobile device.

We can also automate—and customize—SMS messages that not only let your know customers when their shipment is in transit, but also include a link to our tracking site.

Schedule texts for appointment scheduling, address change and other home delivery services. Recipients can reply “STOP” at any time to suspend messages.

And for a more personal approach, use the IntelleCall notification system to contact your customers with customized audio messages based on their shipment milestones or unique campaigns.

Add AIT’s modern, professional home delivery to your winning team

When done right, residential delivery can help your business create lasting customer loyalty—but it also requires an experienced, dedicated logistics effort. When you partner with AIT for winning home delivery services, you’ll bring your customers the benefit of comprehensive white glove services and decades of logistics experience. Contact an AIT representative to get started today.

AIT has a robust global logistics network, with more than 60 offices worldwide.

See our Global Network