Impress Your Customers with Customizable Threshold Delivery Options
With demand for residential delivery at an all-time high—and continuing to climb—thanks to the meteoric rise of e-Commerce business, organizations are scrambling to compete.
To differentiate themselves in the marketplace, many businesses are turning to customized threshold shipping services, such as concierge options like delivery and cleanup, to boost customer satisfaction.
Read on to learn more about threshold delivery and how AIT’s expert, unparalleled and cost-effective services will make sure your customers enjoy consistent, high-quality delivery experiences.
What is threshold delivery?
A type of final mile (i.e., to the end consumer) residential delivery where cargo is deposited at the first door of the destination address. For instance, the front door of a single-family home, or the lobby of an apartment or condominium building.
Threshold delivery is when cargo is brought into the first door of the address or the lobby of an apartment or condo. This method places products on the first dry area of the recipient’s property to ensure protection from the elements.
What is the difference between standard package delivery and threshold delivery?
Typically, shippers opt to contract with freight forwarders, like AIT, for threshold delivery when the products they need to ship are over-sized or heavy (like home furnishings, electronics, appliances and exercise equipment). Because of this, threshold deliveries often require appointment time slots and drop-off signatures.
What threshold shipping services does AIT offer?
Our expansive customer service strategy aims to fill in the gaps between shipment and delivery through innovative communication tools and services, including:
- Dedicated, 24/7 customer service
- Customizable operating procedures, tracking and tracing
- End-to-end “control tower” project management
- Customer and consignee-facing communication
- Document management
And because we know not all deliveries are the same AIT’s global team of logistics experts will work with you to create personalized solutions from our five levels of residential delivery options:
Delivery left outside ground floor entrance
Shipment brought into the first door of the address to ensure protection from the elements
Room of Choice
Delivery to customer’s room of choice, including one flight of stairs
Delivery to customer’s room of choice with unpacking, minor assembly and debris removal
Home delivery with full unpacking, assembly or setup, and debris removal
What technology or tools does AIT provide to support threshold delivery?
Our suite of modern tools makes it easy to meet you customers’ communication needs. Options include:
- Online scheduling
- Bilingual online chat
- Email alerts
- Shipment tracking
- MyAIT customer portal
- IntelleCall automated customer call system
- Postcard customer notification
- SMS/text customer notification