Set Your Business Apart with White Glove Shipping

What is white glove delivery?

White glove shipping goes beyond at-the-curb delivery to put customers at complete ease with amenities like in-room assembly, post-delivery clean up and even reverse logistics options (removal of an old refrigerator after a new one is delivered, for example).

Are white glove services for B2C consumers only?

Not at all. AIT provides dedicated concierge services for B2B and B2C clients across a variety of industries, handling deliveries for warehouses, drop shippers, retail locations and more. Mannequins, high-end screens and other in-store displays, as well as gym or healthcare equipment are just a few of many B2B examples.

What shipment types are the best fit for these services?

Over that last two decades, e-Commence has boomed. In fact, worldwide e-Commerce sales surpassed $3.5 trillion in 2019, and that already gargantuan figure is projected to double by 2022.

Alongside the meteoric rise of e-Commerce, the demand for concierge-level shipping has risen as well—as a way for retailers to set themselves apart from hordes of competition, and also make an investment in customer experience.  

While some retailers are gravitating toward this option for high-end items, like jewelry, designer clothes and even cars, oversized items are an increasingly popular choice as well, for both B2C and B2B businesses.

Indeed, worldwide e-Commerce furniture and appliance revenue currently sits at $246 billion and experts projects that number grow to $394 billion by 2022.

But not only are domestic parcel carriers like FedEx, UPS and the U.S. Postal Service not well-equipped to handle the growing trend of furniture and appliance e-Commerce sales, more than half of all e-Commerce shoppers worldwide are making purchases from overseas vendors.

That’s where, for many shippers, transportation logistics partners come into play.

What white glove services does AIT offer?

AIT offers the ultimate level of shipping care for companies’ items that require additional attention. Our shipments are always secure and receive constant guidance from our global team of experts, from transit through assembly.

And when you partner with AIT, you’re always in-the-loop with shipment alerts and a team of customer service agents available any time, any day.

Our full range of white globe shipping options include, but aren’t limited to:

  • Assembly
  • Installation and de-installation
  • Reverse logistics
  • Distribution management
  • Room-of-choice delivery
  • Return management
  • Dedicated, 24/7 customer service with live chat option
  • Online delivery scheduling, tracking
  • Email, SMS alerts
  • Shipment tracking

Learn more about our concierge shipping services for both B2B and B2C shipments.

Partner with a team of shipping experts

At AIT, we understand that certain shipments demand the highest level of care and attention—from packaging through delivery. Let’s work together to make your B2B or B2C delivery experience one that stands out and delights your customers. Contact an AIT representative to get started today.

AIT has a robust global logistics network, with more than 60 offices worldwide.

See our Global Network