AIT's CAPA Quality Methodologies Deliver High Performance, Reliable Customer Service

Identifying and executing on improvements to our services, global network—and ourselves—is just one of the ways AIT Worldwide Logistics teammates live out our core values every day. That drive to consistently deliver quality has helped us earn the trust of customers all over the world, in nearly every industry.

Our use of CAPA quality processes and procedures is just one of several ways we ensure dependable, high-performance service.

Read on to learn more about CAPA, the usage of CAPA in logistics, as well as AIT’s overall investment in quality assurance.

CAPA, which stands for corrective and preventive action, is an organizational improvement system designed to prevent internal and external errors. CAPA is a concept found within many ISO business standards, as well as good manufacturing practices. CAPA in logistics and transportation management delivers service stability as well as increased productivity.

Corrective actions are how organizations respond to an identified error or issue. Preventative actions are steps to avoid a potential error or issue before it happens.

When new issues or potential risks arise, the CAPA process begins with an analytical investigation. After an organization isolates root causes, individuals propose potential solutions, which the organization then evaluates. Finally, the organization takes corrective or preventive actions. The result is a stabilized customer experience and improved operational performance.

Our Quality Department, staffed by Six-Sigma trained teammates, drives AIT’s CAPA process. By identifying and eliminating root causes of external and internal issues, errors or “non-compliances,” they utilize CAPA methodology to drive continuous improvement across the supply chain.

When new issues or potential risks arise, AIT’s CAPA process begins with an analytical investigation. After we’ve isolated root causes, we then propose and evaluate potential solutions. Finally, we take either corrective or preventive actions to eliminate or avoid issues.

From reduced costs to service improvements to increased efficiency and enhanced reliability, AIT’s customers derive a host of benefits from our application of CAPA quality methodologies.

AIT’s comprehensive approach to quality assurance focuses on continuous improvement of existing processes, as well as new process design, both based on internal identification and external customer feedback. In addition to corrective and preventive action, our strategy incorporates three major programs:

The U.S. Food and Drug Administration requires some industries, such as the medical devices and pharmaceutical industries, to follow CAPA processes and procedures. Visit to learn more.

Many industries that aren’t legally required to adhere to CAPA methods, including distribution, packaging, shipping, transportation and logistics, have also found benefits from the methodologies.

Count on continuous improvement with AIT

Looking for a reliable, expert-lead logistics experience? Explore our site to learn more about AIT’s corrective and preventive action methodologies or our other quality assurance initiatives. 

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