Quality Management System
AIT Worldwide Logistics’ comprehensive approach to quality assurance is integral to delivering exceptional worldwide logistics solutions day in and day out. We want each and every customer to enjoy and appreciate every aspect of the service and every contact with AIT. Central to this laser-focus on quality – our Quality Management System (QMS).
Our disciplined, data-driven process:
- Defines, measures, and continually improves the service provided to our customers
- Is based on International Standards Organization (ISO) best practices and Six Sigma methodology
- Monitors more than 30 companywide Key Performance Indicators (KPIs) and calculates a global QMS Index based on 18 of the most critical metrics
- Compiles data monthly, evaluated against target benchmarks and variations are addressed to bring any underperforming processes back into compliance
- Facilitates coworker alignment with standardized process framework and best practices
So when it comes to a quality management system that really works, one logistics provider really delivers: AIT Worldwide Logistics. Contact an AIT representative today to see our commitment in action.