AIT serves as a central hub for your shipping needs, acting as a key part of your business strategy by providing end-to-end shipping services. Our specialized approach allows us to provide support for all elements of omnichannel distribution, from importing, warehousing and fulfillment to reverse logistics. We manage the entire process using innovative solutions, ensuring products arrive at their destination securely and on time.
Omnichannel Fulfillment Services
AIT creates custom solutions tailored to B2B and B2C business needs. Our full suite of services and technology solutions allows us to support a true omnichannel fulfillment and distribution model.
Our end-to-end special services include:
- Import via Air or Sea
- Customs Clearance
- Fulfillment and Distribution
- Reverse Logistics
- Final Mile Delivery
- Customer Service
- Account Management
Omnichannel Service Commitment
We design delivery processes to meet your needs, and provide a dedicated customer service team committed to ensuring successful shipments. We leverage custom IT solutions, exception management, a strong shipping network and a longstanding position in the marketplace to provide exceptional service and high-quality omnichannel distribution.
We also focus on providing great customer experiences for every shipment. Our customer service offerings include:
- Dedicated Control Tower Setup
- Customizable SOPs, Tracking and Tracing
- Customer- and Consumer-facing Customer Service
- Responsive Communication Program
- Live Chat and SMS/Text Messaging
- Document Management
With the industry shifting to offering the customer what they want, when they want it and at a cost which completes the sale, AIT’s suite of services and technology solutions allow us to support a true omnichannel fulfillment and distribution model.