Vulnerability Disclosure Policy

(Status: December 2025) 

Purpose

AIT is committed to ensuring the safety and security of our customers. AIT is adopting this Vulnerability Disclosure Policy for potential cybersecurity researchers to provide clear guidance for conducting vulnerability discovery activities and convey our preferences on how to submit discovered vulnerabilities to us.

This policy describes what systems and types of research are covered under this policy, how to send us vulnerability reports, and how long we ask security researchers to wait before publicly disclosing vulnerabilities.

We encourage you to contact us to potential vulnerabilities in our systems.

Scope

Any service not expressly listed below, such as any connected services, are excluded from scope and are not authorized for testing. Additionally, vulnerabilities found in systems from our vendors fall outside of this policy’s scope and should be reported directly to the vendor according to their disclosure policy (if any). If you aren’t sure whether a system is in scope or not, contact us at [email protected].

Roles & Responsibilities

Unless otherwise indicated, all employees, contractors, external security researchers, vendors or other third parties that manage, process or interact with AIT data or systems is bound by this policy.  The Information Security Management Group (“ISMG”) is responsible for carrying out the policy statements, as well as the supporting standards and procedures.

Authorization

If you make a good faith effort to comply with this policy during your security research, we will consider your research to be authorized, and you will not be unduly penalized. We will work with you to understand and resolve the issue quickly, and AIT Worldwide Logistics, Inc. will not recommend or pursue legal action related to your research. Should legal action be initiated by a third party against you for activities that were conducted in accordance with this policy, we will make this authorization known.

Policy

Defined Research

Under this policy, “research” means activities in which you: 

• Notify us as soon as possible after you discover a real or potential security issue.
• Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data.
• Only use exploits to the extent necessary to confirm a vulnerability’s presence. Do not use an exploit to compromise or exfiltrate data, establish persistent command line access, or use the exploit to pivot to other systems.
• Provide us with a reasonable amount of time to resolve the issue before you disclose it publicly.
• Do not submit a high volume of low-quality reports.

Once you have established that vulnerability exists or encounter any sensitive data (including personally identifiable information (“PII”), financial information, or proprietary information or trade secrets of any party), you must stop your test, notify us immediately, and not disclose this data to anyone else. 

Prohibited Testing Methods

• Network denial of service (DoS or DDoS) tests or other tests that impair access to or damage a system or data
• Physical testing (e.g. office access, open doors, tailgating), social engineering (e.g. phishing, vishing), or any other non-technical vulnerability testing

How to submit a vulnerability

To submit a vulnerability report to AIT’s Security Team, please utilize the following email [email protected] to submit your vulnerabilities report.  

Reports may be submitted anonymously. If you share contact information, we will acknowledge receipt of your report within 3 business days. If you wish to send an encrypted email, you can find AIT’s Public PGP key at: https://www.aitworldwide.com/AIT_PUBLIC_PGP_KEY/ 

We will use the criteria below to decide whether to accept the report. Report declines mean that the report was not of sufficient quality or was out of scope. 

Note: Information submitted under this policy will be used for defensive purposes only – to mitigate or remediate vulnerabilities. If your findings include newly discovered vulnerabilities that affect all users of a product or service and not solely AIT Worldwide Logistics, Inc. We will not share your name or contact information without express permission.

What to expect from AIT once you've submitted a vulnerability report

When you choose to share your contact information with us, we commit to coordinating with you as openly and as quickly as possible. 

• Within 3 business days, we will acknowledge that your report has been received. 
• To the best of our ability, we will confirm the existence of vulnerability to you and be as transparent as possible about what steps we are taking during the remediation process, including issues or challenges that may delay resolution. 
• We will maintain an open dialogue to discuss issues. 
• An expected time for patches and fixes thirty (30) days for catastrophic patches and fixes and sixty (60) days for all other patches and fixes.

Policy Administration

1. Exceptions
   • As of the effective date of this policy, there are no documented or permitted exceptions to this policy.
   • Any exceptions to this policy must be submitted to the ISMG for approval.
2. Policy Review Cycle
   • This policy will be reviewed by the ISMG and possibly updated on an annual basis, or when systems or personnel change to a significant degree where it warrants a non-scheduled review & possible update.
3. Support
   • Any questions regarding this policy should be directed to the ISMG or [email protected].

View Security.txt

Last revised: December 2025