Grow Customer Loyalty with Industry-leading Residential Delivery Solutions

Delight your customers with fast, flexible options from home delivery logistics services experts

As e-commerce continues to expand its share of retail sales, consumer expectations for seamless front-door delivery are on the rise. And as those expectations increase, so does the need for high-quality home delivery logistics. 

AIT’s residential delivery group offers fast and reliable home delivery services for any company sending goods directly to consumers, especially big-ticket residential delivery orders, like major appliances or exercise equipment. Our experts have cross-vertical experience to make sure your shipments arrive on time and as expected.

AIT home delivery services are customized to give businesses and their customers what they want, when they want it. Robust services and world-class technology support our omnichannel fulfillment model, resulting in exceptional customer experiences that inspire brand loyalty.

Explore AIT residential delivery solutions

AIT offers residential delivery to all U.S. ZIP codes across multiple service levels, from basic to concierge-level white glove packages. Our user-friendly online scheduling, customized assembly solutions, and vast home delivery services network makes it easy to satisfy your customers with fast, secure residential delivery.

We also provide an array of value-added services to complement our residential delivery options, including inventory management, reverse logistics and standard operating procedure development and management.

Customizable Service Levels

Basic
Delivery outside the ground-floor entrance

Threshold
Delivery across the first ground-floor threshold

Room of Choice
Delivery to consumer’s preferred residential space, including one flight of stairs

White Glove
Unpacking, debris removal

White Glove Ultimate
Unpacking, assembly or set up, debris removal

Keep your shoppers informed

AIT’s home delivery team built out its home delivery services with consumers in mind. That’s why our clients enjoy modern, convenient features like online delivery and assembly scheduling, and a system for customizable email, text and SMS notifications. 

Not only do our residential delivery systems allow you to send shipment status updates at the touch of a button, but your customers can also schedule appointments via text. 

Tools like these give consumers more visibility into their shipments, providing a sense of reassurance that leads to higher satisfaction, long-term brand loyalty, and, ultimately, a stronger bottom line for your business.

Proactive communication channels

• Proprietary scheduling and assembly app
• Online scheduling with click-to-chat option
• Email alerts
• Shipment tracking
• MyAIT customer portal
• IntelleCall outbound automated phone system
• Bilingual live chat
• Postcard notification
• SMS/text notification

Inform customers with automated phone calls, texts

With AIT’s SMS notification system, your customers can text to track residential delivery shipments on the go and receive milestone updates right on their mobile device. 

We can also automate—and customize—SMS messages for appointment scheduling and address changes. We’ll tell your customers when their shipment is in transit and include a link to our tracking site. 

And for a more personal approach to home delivery logistics, use the IntelleCall notification system to contact your customers with customized audio messages based on their shipment milestones.