At AIT Worldwide Logistics, “quality management” isn’t just a buzzword – it is an integral part of how we deliver exceptional worldwide logistics solutions to our customers worldwide. Our dedicated Quality Assurance Department is staffed by members with Six Sigma training who focus on continuous improvement of existing processes and new process design based on internal identification and external customer feedback. Our comprehensive approach to Quality Management is comprised of three major programs:
- Quality Management System (QMS) -- AIT’s QMS defines, measures and helps improve the service provided to our customers. Utilizing ISO best practices and Six Sigma techniques, the disciplined, data-driven methodology is designed to quickly identify defects in any process.
- Corrective and Preventive Action (CAPA) -- By identifying and eliminating root causes, AIT’s CAPA methodology drives improvements for any underperforming processes. The CAPA process begins with an analytical investigation, isolates root causes, and proposes/evaluates potential solutions. Finally, corrective and preventive actions are implemented leading to a stabilized customer experience and improved operational performance.
- Quality Satisfaction Index (QSI) – Each year, AIT listens to our customers by conducting an annual QSI survey. Any emerging trends trigger company-wide reviews and action plans, and survey results are also measured against the QMS to ensure that targets are aligned with customer expectations.
The end goal of this laser-focus on Quality Management? Customer delight, with customers enjoying and appreciating every aspect of the service and every contact with AIT. Contact an AIT representative today to learn more.