With a robust global logistics network of over 50 offices worldwide and regional headquarters in Chicago, Amsterdam and Hong Kong, AIT Worldwide Logistics knows the importance of taking time out to listen to the voice of its global customer base. Enter AIT’s annual Quality Index survey.
By implementing scheduled customer satisfaction surveys like AIT’s annual Quality Index, AIT’s Quality Department can:
- probe satisfaction on a number of levels
- identify any emerging trends
- trigger company-wide reviews and action plans where required
- ensure that AIT is aligned with customer needs and expectations
Customer delight -- where all customers enjoy and appreciate every aspect of the service and every contact with AIT – has been a primary goal of AIT since its founding in 1979. Want to learn more about AIT’s Quality Index or other quality management programs including our Quality Management System (QMS) and Corrective and Preventive Action (CAPA)? Contact an AIT representative today.