White Glove Shipping 101: Set Your Delivery Experience Apart with White Glove Services
First, what is white glove delivery?
White glove shipping goes beyond curbside delivery to put customers at complete ease with valued-added services like in-room assembly, post-delivery clean up and even reverse logistics options (removal of an old refrigerator after a new one is delivered, for example).
Not at all. AIT provides enhanced final mile services for B2B and B2C clients across a variety of industries, handling deliveries for warehouses, drop shippers, retail locations and more. Mannequins, high-end screens and other in-store displays, as well as gym or healthcare equipment are just a few of many B2B examples.
Over that last two decades, e-commerce has boomed. In fact, worldwide e-commerce sales surpassed $4.2 trillion in 2020, and are projected to grow beyond $6 trillion by 2024.
Alongside the rapid rise of e-commerce, demand for full-service shipping options has increased as well—as a way for retailers to set themselves apart from hordes of competition, and also make an investment in customer experience.
While some retailers are gravitating toward this option for high-end items, like jewelry, designer clothes and even cars, oversized items are an increasingly popular choice as well, for both B2C and B2B businesses.
Indeed, U.S. e-commerce furniture and appliance revenue was $55.2 billion in 2021 and experts project that number will grow to $61.2 billion by 2025.
Parcel carriers like FedEx, UPS and the U.S. Postal Service are not well-equipped to handle the growing trend of furniture and appliance e-commerce sales—especially "non-conveyable" (i.e., big and bulky) shipments that require manual handling. Also, the majority of e-commerce shoppers worldwide are making purchases from overseas vendors.
That's why, for many shippers, transportation logistics partners come into play.
Alongside the rapid rise of e-commerce, demand for full-service shipping options has increased as well—as a way for retailers to set themselves apart from hordes of competition, and also make an investment in customer experience.
While some retailers are gravitating toward this option for high-end items, like jewelry, designer clothes and even cars, oversized items are an increasingly popular choice as well, for both B2C and B2B businesses.
Indeed, U.S. e-commerce furniture and appliance revenue was $55.2 billion in 2021 and experts project that number will grow to $61.2 billion by 2025.
Parcel carriers like FedEx, UPS and the U.S. Postal Service are not well-equipped to handle the growing trend of furniture and appliance e-commerce sales—especially "non-conveyable" (i.e., big and bulky) shipments that require manual handling. Also, the majority of e-commerce shoppers worldwide are making purchases from overseas vendors.
That's why, for many shippers, transportation logistics partners come into play.
AIT offers the ultimate level of shipping care for the final delivery of goods that require additional attention. Our shipments are always secure and receive constant guidance from our global team of experts, from transit through assembly.
And when you partner with AIT, you're always in-the-loop with shipment alerts and a team of customer service agents available any time, any day.
Our full range of white glove shipping options include:
And when you partner with AIT, you're always in-the-loop with shipment alerts and a team of customer service agents available any time, any day.
Our full range of white glove shipping options include:
- Assembly
- Installation and de-installation
- Reverse logistics
- Distribution management
- Room-of-choice delivery
- Debris removal
- Return management
- Dedicated, 24/7 customer service with live chat option
- Online delivery scheduling, tracking
- Email, SMS alerts
- Shipment tracking