Quality Satisfaction Index
Does your logistics provider conduct an annual survey each year to determine customer satisfaction and expectations? AIT Worldwide Logistics does – the annual Quality Satisfaction Index (QSI).
Since 1979, AIT has served a broad range of industries including: aerospace, automotive, consumer goods, energy, entertainment, fashion, textiles, government, high tech, home delivery, life science, perishables, printed matter, telecommunications, and the trade show industry. Of paramount importance – ensuring customer delight, where all customers enjoy and appreciate every aspect of the service and every contact with AIT.
AIT’s annual Quality Satisfaction Index probes satisfaction on a number of levels, and any emerging trends trigger company-wide reviews and action plans. Survey results are also measured against other quality management programs to ensure that targets are aligned with customer expectations.
Want to learn more about AIT’s Quality Satisfaction Index or other quality management programs including our Quality Management System (QMS) and Corrective and Preventive Action? Contact an AIT representative today.