Customer delight -- where all customers enjoy and appreciate every aspect of the service and every contact with AIT – has been a primary goal of AIT since its founding in 1979. To ensure AIT hears the voice of its global customer base, AIT conducts an annual customer satisfaction survey called a Quality Satisfaction Index, or QSI.
QSI is one of three quality management programs run by AIT’s dedicated Quality Assurance Department, which is staffed by members with Six Sigma training who focus on continuous improvement of existing processes and new process design based on internal identification and external customer feedback. The goal of AIT’s QSI is to:
- probe satisfaction on a number of levels
- identify any emerging trends
- trigger company-wide reviews and action plans where required
- ensure that AIT is aligned with customer needs and expectations
Want to learn more about AIT’s QSI or other quality management programs including our Quality Management System (QMS) and Corrective and Preventive Action? Contact an AIT representative today.